Dear Valued Customer,

We would like to advise you of the forthcoming planned site switchover in the BGAN EMEA region as part of Inmarsat's continuous improvement efforts.
This activity will result in a brief drop in service for all terminals in this region. The details and timeline of the activity are reported below.

Activity: Site switchover EMEA
Reference: CHG0088697
Services affected: BGAN, BGAN M2M, FB, SB, SB-S 1.0, SB-S 2.0/IRIS
Impacted coverage: EMEA
Start time: 23/03/2026 21:00
End time: 23/03/2026 23:59
Single or multiple outage(s) and duration(s): Single, up to 1 minute.
Service impact: The Enhanced Site Switch (ESS) will keep the service interruption for each user terminal to below 1 minute within the maintenance window. Although the expected interruption per terminal is single, a limited number of terminals could require a longer period of time to re-acquire the network.
In some circumstances terminals that fail to rejoin this region may switch to another if available.
Terminal(s) affected: All terminals.
Actions needed by user: Restart the terminal if it doesn't acquire after 15 minutes

We apologize for any inconvenience you may experience with your communications during this service interruption.
If you have any questions, please do not hesitate to contact One Net Group Support (support@onenet.group, +357 25 828 999 "Option 1").